How to Lose a Customer, in Two Acts…
Act 1 – Sprinkler Repair Guy We’ve only worked with him a couple of times, but it was a no brainer to give him a call when our sprinklers weren̵...
Tag: customer service
When Amazon Doesn’t Work Smoothly…
Don’t get me wrong – I love Amazon. We literally order from them a hundred times a year and if they had better access to groceries, I’d probab...
Is acquiring new customers cheaper than keeping existing ones???
I thought this was a little weird. So I changed my car insurance today – from esurance over to Progressive. Or rather, back to Progressive, as it was abou...
Customer Service with Extra Syrup
It seems like sadly more often than not, we receive terrible service worth ranting about instead of great service worth bragging about, so I wanted to share a q...
Consistency is Quality
I have a problem with HoneyBaked Ham. I love their sandwiches, but the shop closest to my house isn’t very good at making them. …sometimes… I ...
Minimum Wage vs Service Industry Mistakes
Today I picked up a few donuts from Dunkin’ Donuts through the drive-thru, and they messed up my order. Even after correcting it at the window, there was ...
A few final thoughts about United’s Customer Service Kerfuffle…
Last week I wrote a fairly extensive editorial on my thoughts about United dragging Dr. David Dao off one of their flights from a human rights & basic digni...
Banking Made Easy-ish
So I thought I’d write a little about this because it ultimately took up a bit more of my day than I was really expecting, but in the end I’m still ...
A Verizon FiOS Upgrade Update … of Sorts
So here we are, 10 days after my rant about issues with getting my FiOS Internet speed upgrade. The good news is, I’m officially running at the 150 Mbps t...
Why does Verizon FiOS value potential new customers over its existing ones?
I’m really frustrated with Verizon right now, which is tough because I’m absolutely a huge fan of my FiOS Internet service. We’ve been custome...