Ok, so this kind of amused me just now – calling my bank with a simple question about payments…
Me: *presses 0 for an operator*
IVR: I’ll connect you to a customer service representative, but first, please say a quick phrase to describe what you’re calling about…
Me: payment question
IVR: Ok, payments – I can help you with that! Would you like to…
Me: NO!!!
IVR: Ok, I’ll connect you to a representative…