Lowe’s Consumer Credit Card Site Continues Being Awful…


I couldn’t login to my account just now – it kept giving me that second security question about “In what city is your vacation home?” which seemed a little odd because I don’t remember ever buying a vacation home, so it would be silly for me to pick that as one of my security questions.

For a brief second, I was worried that maybe my account had been compromised and somebody had went and bought $4,000 worth of lumber on my card, but while waiting for their IVR to let me talk to an actual person, the website finally said, “Oh, I see you’re having some trouble answering this question!” and let me login with my account number and that crap instead.

Note that it also had me select new security questions at that time.

Nonetheless, the first thing I did when I logged in was pull up my security questions to verify that my new ones were listed so that I wouldn’t have that problem again.

I think we found the problem – who would’ve guessed that I had a vacation home in “a” … which just so happens to be the same “a” where I went to high school?! 🙄

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