It seems like sadly more often than not, we receive terrible service worth ranting about instead of great service worth bragging about, so I wanted to share a quick story I experienced this morning about somebody doing customer service right…
I was grabbing breakfast through the drive-thru at McDonald’s and when the cashier gave me my total through the speaker, it was a few bucks lower than it usually is.
I questioned this when I got to the window and asked if the prices had dropped, to which she quickly noted that she’d rung me up for a meal instead of the two sandwiches that I wanted instead.
Then she mentioned that I should check out their app because it occasionally offers customers coupons, such as buy one, get one free deals and whatnot.
It didn’t feel forced at all. She made a mistake, but corrected it seamlessly. And then saw a chance to help me out with a deal by referring me to their app.
A+ – Would buy McGriddles from again! 😉