this is just sad and horrible.

April 8, 2006 12:23am
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Mother dies after 911 call is treated as prank

Doesn’t say much for 911 dispatch in Detroit, especially since apparently the operator is still working through the investigation. Customer care … tech support … sales – fine, we’ll deal with sub-par representatives who are only there for a paycheck when it’s not truly a life-or-death situation, but if there was any phone-related job that required truly passionate people on staff – period – wouldn’t this be one of them? Poor kid…

Apparently the family is suing and it sucks that it’ll be a burden on tax payer money, but if that’s what it takes to force the system to re-evaluate this horribly malformed process, then so be it. I’ve only ever had to call 911 once and it was one of the scariest things I’ve ever done – nobody should be faced with any kind of resistance when making a call like that. If it does turn out to be a prank, then the police can deal with that afterwards, but whatever happened to “every call is an emergency until proven otherwise”?

9-1-1 Emergency Response – it’s even in the name, for pete’s sake.

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