IVR Dueling
Ok, so this kind of amused me just now – calling my bank with a simple question about payments… Me: *presses 0 for an operator* IVR: I’ll conn...
Tag: customer service
I hate customer service.
Sometimes I feel like dealing with customer service departments makes me out to just be another grumbling asshole when in reality I just want an answer that mak...
Creating the Illusion of Customer Service…
I try to be nice to customer service reps – I’ve had that job before and I know that it sucks, but I still have little patience for those who don...
Lowe’s Consumer Credit Card Site Continues Being Awful…
I couldn’t login to my account just now – it kept giving me that second security question about “In what city is your vacation home?” wh...
Earning My Business
Until maybe the last year or so, I’ve always generally steered clear of doing maintenance and repair work directly at car dealerships under the idea that ...
Babies ‘R Us is Awesome
This afternoon we spent roughly 4 hours at our local Babies ‘R Us. This afternoon we saved $1,080.89 completing out our baby registry, so all in all I thi...
Kudos to Keurig!
So I figure that if I’m going to spend as much time as I do bitching about bad customer service, the least I can do is also share the stories when one of ...
Lowe’s Credit Center and the Challenge Question That Wasn’t…
Did I click to the wrong website or has my challenge question been transformed into some sort of challenge riddle? How does one answer the question that isnR...
Why I won’t be switching back to Brighthouse Networks…
So admittedly I’ve kind of been bitching about Verizon FiOS a lot lately, between their latest interactive guide update being way too full of ads consider...
Good and Better Customer Service
I learned today that Chase is issuing new credit cards to cardholders who were potentially impacted by the recent Target breach. All in all, a good practice ...