Why I get so pissy about mailing list spam…
If you follow me on Twitter, you can probably note that roughly 1 in every 5 tweets are me complaining about a company not removing me from their mailing list. ...
Tag: customer service
customer service done simple and right… (thanks, Amazon!)
Best Buy should take a cue from Amazon – this is how customer service is supposed to work… I e-mailed Amazon earlier this evening to follow-up on so...
Dear Best Buy, Your Customer’s Time is Worth Something, Too…
I think it’s time that we as consumers started demanding more of the companies that we support with our business. Specifically, when they make a mistake t...
5 Ways That Wells Fargo Could Improve Their Customer Service…
So today I had to call Wells Fargo to follow-up on a mortgage escrow refund that they had promised me three weeks ago and never delivered on, and anyone who fol...
The One Where Sears Customer Care Tells Me to “PISS OFF”
Wow – so I guess we’re following up on this old post tonight! Earlier this afternoon, I got yet another e-mail from the same Sears mailing list that...
It doesn’t take 7-10 days to update a freaking mailing list database!!!
This always astounds and infuriates me – unless your mailing list consists of rolls of toilet paper stacked away in a room full of filing cabinets, there&...
VoicePulse: The Epilogue
(aka Yep, VoicePulse Lost a 5-Year Customer Over $39.95) So to follow-up ever so briefly on my much more verbose VOIP-related diatribe from over a month ago at ...
my VoicePulse dilemma…
So over the weekend I discovered that our home phone had stopped working. I had actually been suspecting it for a while because the answering machine hadn’...
Reasons Why Wachovia Rocks
So I got the dreaded Terms & Conditions Update letter for one of my credit cards yesterday and given all of the craziness that the banks have seen over the...
yet another reason why Netflix is cool…
I was pleasantly surprised to find this e-mail waiting in my inbox this evening… So an upcoming DVD of mine wasn’t available locally, so they went o...