I already paid you!!!

July 7, 2012 3:56pm
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A pet peeve of mine with Tampa Electric / People’s Gas – our current utility providers … why can’t their billing system check and verify whether we’ve already paid before sending out their friendly reminders like this???

Dear Valued Customer,

This is a friendly payment reminder from Tampa Electric that your electric bill due date is approaching.

If you have already made your payment or have scheduled your payment online, please disregard this notice.

If you would like to make a payment at this time please click on the following link: http://tec.inetbiller.com

Regards,

Tampa Electric

It was one thing with paper bills when they could easily cross in the mail, but with everything electronic these days, there’s no excuse other than a poorly designed billing system to pester your good customers who actually pay their bills well in advance.  😕

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