Kudos to Keurig!

March 16, 2014 7:55pm
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So I figure that if I’m going to spend as much time as I do bitching about bad customer service, the least I can do is also share the stories when one of these companies actually does something right! 😉

Anyways, this is actually a pretty quick one – our Keurig machine stopped working a little while ago. You’d turn it on and it’d make all sorts of sounds like it was sucking up water, but then it wouldn’t actually do that.

So after a fair amount of procrastination, I called up Keurig and after a few minutes of troubleshooting to see if I could clear out the clogged nozzles or whatever on my own, the girl took down my address and said that my replacement would arrive in 3 – 7 days … simple as that!

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All they asked in return was to send a part from the broken machine back as proof that it was defective … no 20 questions, no trying to schlep their responsibility by arguing about what the warranty does and doesn’t cover – just a company that actually stands behind its product, which is pretty refreshing when you consider corporate America’s past track record!

Thanks again, Keurig – you’re definitely one of the good guys! 😀

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