IVR Dueling

October 9, 2015 1:07pm
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Ok, so this kind of amused me just now – calling my bank with a simple question about payments…

Me: *presses 0 for an operator*

IVR: I’ll connect you to a customer service representative, but first, please say a quick phrase to describe what you’re calling about…

Me: payment question

IVR: Ok, payments – I can help you with that! Would you like to…

Me: NO!!!

IVR: Ok, I’ll connect you to a representative…

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